Shipping rates, delivery times and return policy

What are the shipping rates?

The table below shows the currently applicable shipping costs. The shipping costs depend on your amount of purchase and the country where the products will be delivered.

What are the delivery times?

As soon as your order is received by us, we will start making the ordered product, which takes approximately 2 weeks. When the product is ready in accordance with our high quality requirements, we offer it to a carrier. Strackk is dependent on external carriers such as DPD, TNT and UPS and can therefore not be held responsible if your product is delivered later. The regular delivery times you find in the table below.

Can I cancel my order?

Yes, you may cancel your order within 7 days of the purchase date. Send an email to administration@strackk.com We will let you know how and when you will receive the full refund.
Note: For specific orders and/or tailor-made products for which a (down) payment has been made, cancellation is only negotiable in further consultation. Please contact administration@strackk.com

What if I am not satisfied?

Are you not satisfied with (a part of) your received products? Please contact us at administration@strackk.com within 7 days of receipt of your order and we will let you know how to return it. As soon as the products get back to us, we will contact you to arrange the refund. In principle the return costs are for your own account. See a table with the return costs at the bottom of this page.

Can I return (part of) my order?

Please contact us at administration@strackk.com within 7 days of receiving your order and we will let you know how to return your products. As soon as the products get back to us, we will contact you to arrange the refund. The return costs are for your own account, except in case of damage during delivery or incorrectly delivered products.

What if I receive a damaged or wrong item?

Our quality team checks the products to make sure they meet the best requirements before we ship them. It may happen that damage occurs during transport. Or that something else was sent by mistake. It is important that you check the order upon delivery. Are you not satisfied? Please contact administration@strackk.com within 7 days. It helps if you send some pictures of the damage or other problems. We will then contact you to determine how to return the item. We will arrange a repair, a new item or a full refund.

Do I have to pay for a return?

If you return an item because it was damaged during transport or because we have sent something wrong, we will of course pay the shipping costs. If you return an item because you have changed your mind, we will charge you the return costs. See a table with the return costs at the bottom of this page.

When will I receive my refund?

If Strackk has confirmed that you will receive a refund, we will contact you as soon as the returned products have been received by us. The refund method differs per country and bank. As well as the time it takes for the refund to be credited to your account. On average, the amount will be in your account 72 hours after we received the returned items.

Do you have any further questions?

Please read our Frequently Asked Questions or sent an email to info@strackk.com

Return costs