Shipping rates, delivery times and return policy

What are the shipping rates?

The table below shows the currently applicable shipping costs. The shipping costs depend on your amount of purchase and the country where the products will be delivered.

Note: As we are depending on transport daily prices, additional costs may be charged for lengths from 150cm and longer for countries outside the Netherlands, Belgium and Germany.

What are the delivery times?

As a guideline, you can use a delivery time of 6 weeks. As soon as your order is received by us, we will start making the ordered product, which takes 2-4 weeks. When the product is ready in accordance with our high quality requirements, we offer it to a carrier.

Note: Strackk is dependent on external carriers such as DPD, TNT, Offsize Cargo and UPS and can therefore not be held responsible if your product is delivered later.

Can I cancel my order?

Yes, you may cancel your order within 7 days of the purchase date. Send an email to administration@strackk.com We will let you know how and when you will receive the refund.

Note: For specific assignments and tailor-made products for which a (down) payment has been made, cancellation is only negotiable in further consultation.

What if I am not satisfied?

Are you not satisfied with (part of) your received order? If you contact us via administration@strackk.com within 7 days of receiving your order, we can return your products. You only pay the return costs yourself with the carrier of your choice (an indication of return costs can be found at the bottom of this page). To prevent damage, the products must be returned in the original packaging. As soon as the products have been received by us and checked for damage, we will contact you to arrange the refund.

Note: For specific orders and custom-made products for which a (down) payment has been made, return is only negotiable in further consultation.

Can I return (part of) my order?

Yes, if you contact us via administration@strackk.com within 7 days of receiving your order, we can return your products. You only pay the return costs yourself with the carrier of your choice (an indication of return costs can be found at the bottom of this page). To prevent damage, the products must be returned in the original packaging. As soon as the products have been received by us and checked for damage, we will contact you to arrange the refund.

Note: For specific orders and custom-made products for which a (down) payment has been made, return is only negotiable in further consultation.

What if I receive a damaged or wrong item?

We check the products to make sure they meet the best requirements before shipping them. Damage may occur during transport. Or that something else was sent by mistake. It is important that you check the order upon delivery. Is there a damage or wrong product? Please contact us at administration@strackk.com within 7 days of receiving your order. Provide your message with a photo in case of damage.

Note: To prevent damage, the products must be returned in the original packaging. Once the products have been received by us, we will contact you to arrange a repair, a new item or a refund.

Do I have to pay for a return?

If you return your products within 7 days because you are not satisfied, the return costs are for your own account. You pay the return costs yourself with the carrier of your choice (an indication of return costs can be found at the bottom of this page). To prevent damage, the products must be returned in the original packaging. As soon as the products have been received by us and checked for damage, we will contact you to arrange the refund.

If you return an item within 7 days because you have received it damaged, we will pay the return shipping costs. This needs to be discussed and confirmed by us through email at administration@strackk.com

Note: For specific orders and custom-made products for which a (down) payment has been made, return is only negotiable in further consultation.

When will I receive my refund?

If Strackk has confirmed that you will receive a refund, we will contact you as soon as the returned products have been received by us. The refund method differs per country and bank. As well as the time it takes for the refund to be credited to your account. On average, the amount will be in your account 72 hours after we received the returned items.

Do you have any further questions?

Please read our Frequently Asked Questions or sent an email to info@strackk.com

Return costs indication

The return costs below are an indication of the shipping costs that you pay with a carrier of your choice. To prevent damage, the products must be returned in the original packaging. Strackk will pay the return costs in case of damage and only if you have received confirmation from us.