Shipping rates, delivery times and return policy

What are the shipping rates?

The table below shows the currently applicable shipping costs. The shipping costs depend on your amount of purchase and the country where the products will be delivered.

What are the delivery times?

As soon as your order is received by us, we will start making the ordered product, which takes approximately 2 weeks. When the product is ready in accordance with our high quality requirements, we offer it to a carrier. Strackk is dependent on external carriers such as DPD, TNT and UPS and can therefore not be held responsible if your product is delivered later. The regular delivery times you find in the table below.

Can I cancel my order?

Yes, you may cancel your order within 7 days of the purchase date. Send an email to administration@strackk.com We will let you know how and when you will receive the refund. Note: For specific assignments and tailor-made products for which a (down) payment has been made, cancellation is only negotiable in further consultation.

What if I am not satisfied?

Are you not satisfied with (a part of) your received order? If you contact us at administration@strackk.com within 7 days of receiving your order, we can re-collect your products. Only in case of specific assignments and tailor-made products for which a (down) payment has been made, cancellation is only negotiable in further consultation. You only pay the return costs at the carrier you choose yourself. To prevent damage, the products must be returned in the original packaging. As soon as the products have been received by us and checked for damage, we will contact you to arrange the refund.

Can I return (part of) my order?

Yes, if you contact us at administration@strackk.com within 7 days of receiving your order, we can re-collect your products. Note we can not re-collect specific assignments and tailor-made products for which a (down) payment has been made. You only pay the return costs at the carrier you choose yourself. To prevent damage, the products must be returned in the original packaging. As soon as the products have been received by us and checked for damage, we will contact you to arrange the refund.

What if I receive a damaged or wrong item?

We check the products to make sure they meet the best requirements before we ship them. Damage may occur during transport. Or that something else was sent by mistake. It is important that you check the order upon delivery. Is there a damage or wrong product? Please contact us at administration@strackk.com within 7 days of receiving your order. In case of damage, please provide a photo with your message.

Note: To prevent damage, the products must be returned in the original packaging. Once the products have been received by us, we will contact you to arrange a repair, a new item or a refund.

Do I have to pay for a return?

If you return your products within 7 days because you are not satisfied, the return costs are for your own account. If you return an item within 7 days because you have received it damaged, we will pay the shipping costs. The shipping costs depend on the carrier you choose - such as Post NL, DPD, FedEx, Offsize Cargo - that you choose. You will find an indication at the bottom of this page.

Note: To prevent damage, the products must be returned in the original packaging. Once the products have been received by us, we will contact you to arrange a repair, a new item or a refund.

When will I receive my refund?

If Strackk has confirmed that you will receive a refund, we will contact you as soon as the returned products have been received by us. The refund method differs per country and bank. As well as the time it takes for the refund to be credited to your account. On average, the amount will be in your account 72 hours after we received the returned items.

Do you have any further questions?

Please read our Frequently Asked Questions or sent an email to info@strackk.com

Return costs

If you return your products within 7 days because you are not satisfied, the return costs are for your own account. If you return an item within 7 days because you have received it damaged, we will pay the shipping costs. The shipping costs depend on the carrier - such as Post NL, DPD, FedEx, Offsize Cargo - that you choose. Below you will find an indication. Note: To prevent damage, the products must be returned in the original packaging. Once the products have been received by us, we will contact you to arrange a repair, a new item or a refund.